Technical - Email FAQ

Can I forward all emails I receive to another email account and still receive the emails?
Yes, please do not tick the “Enable deletion of messages on forward”.
Fri, 8 Mar, 2019 at 9:02 AM
Can I have all the mail destined for my domain go to a single mail account?
Yes you can. Contact us and ask for a Catch-All account. This will send all mail destined for non-existing email users in your domain to a single account whi...
Fri, 8 Mar, 2019 at 9:03 AM
Can I have an auto-responder or forwarding for my email account?
Auto-Responder Yes, you may login to, click “Settings” -> “Auto-Responder”, tick “Enable auto-responder”, click “Auto-Respon...
Fri, 8 Mar, 2019 at 9:04 AM
Can I view my mails from the web?
Yes you can, just head to Please note that any mail not downloaded from the server will count against your mail quota. 
Fri, 8 Mar, 2019 at 9:05 AM
Can my users login to the Control Panel?
No, the control panel can only login by the Administrator who has the Control Panel login name and password. 
Fri, 8 Mar, 2019 at 9:05 AM
How can my users change their passwords themselves?
User may login to SurgeMail ( Click on Options > Preferences > click on the "Change Password" >...
Tue, 18 Jun, 2019 at 9:39 AM
How do I create additional e-mail accounts for my domain?
Please login to our control panel, go to "Mail" section and select "Accounts". For new account creation, select "Create Mail Account...
Fri, 8 Mar, 2019 at 9:11 AM
How do I free up these email space?
To free up your email server space, you need to educate all your users to NOT leave a copy of read mail on the server. This way, once you login into the e-ma...
Fri, 8 Mar, 2019 at 9:14 AM
How to get E-mail headers?
Outlook Express Open the email message by double-clicking on it. From the File menu, click "Properties". Click the "Details" tab and...
Fri, 8 Mar, 2019 at 9:18 AM
I am receiving duplicate mail when I retrieve my mail. What's happening?
This could be due to a broken network connection while you were downloading your mail previously. As a precaution, the mail server will save all mail downloa...
Fri, 8 Mar, 2019 at 9:20 AM