Q: I have sent in my account application. How long will it take before my account is activated?
A: We will process the application and it will be activated within 24 hours upon receiving payment.
Q: How do I renew my domain and hosting plan?
A: We will issue the invoice automatically for the services and send it to customer or domains 1 month before the expiry date. We will proceed to renew the domain and services once the payment is received. If the payment is failed to receive after the expiry date, the account will be suspended.
Q: What do I need to do to change the Authorized Contact information for my account?
A: If you have the Client Area Login, you may login to: http://billing.hostpro2u.com/clientarea.php. Otherwise, please fax a request to 03-78057922 with your company letterhead address to “E-global Innovative Sdn Bhd” with subject “Change of Authorization Contact” stating the new contact information and contact person.
Q: How do I obtain more information / support?