[COMPLETED] Service Disruption - mailsrv1.hostpro2u.com 117.53.152.172

Dear Valued Customers,


Date: 2nd Apr 2019 

Time: 12.30 PM MYT
ETA: N/A


Service disruption update:

Restoration is complete.


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Date: 2nd Apr 2019 

Time: 12.01 PM MYT
ETA: N/A


Service disruption update:

Our team restore those domain config files alphabetically and is running till ' R ' at the moment.


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Date: 2nd Apr 2019 

Time: 11.00AM MYT
ETA: N/A


Service disruption update:

Our team restore those domain config files alphabetically and is running till ' i ' at the moment.


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Date: 2nd Apr 2019 

Time: 11.00AM MYT
ETA: N/A


Service disruption update:

Our team restore those domain config files alphabetically and is running till 'F' at the moment.


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Date: 2nd Apr 2019 

Time: 10.00AM MYT
ETA: N/A


Service disruption update:

Our team receive feedback from certain email users unable to send mail via their email account but receiving is fine.


Our team is working on the Smartermail configuration file restoration.


Incoming email traffic: Ok

Outgoing email traffic: Not working until domain configuration file get restore.


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Date: 2nd Apr 2019 

Time: 05.00AM MYT
ETA: N/A


Service disruption update:

Restoration process has been completed, mail services will now resume their operation without any noticeable services impact.


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Date: 2nd Apr 2019

Time: 04.15AM MYT
ETA: N/A


Service disruption update:

Restoration still in progress.


We will update the news announcement with restoration status.


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Date: 2nd Apr 2019
Time: 03.15AM MYT
ETA: N/A


Service disruption update:

Restoration still in progress.


We will update the news announcement with restoration status.


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Date: 2nd Apr 2019
Time: 02.15AM MYT
ETA: N/A


Service disruption update:

Restoration still in progress.


We will update the news announcement with restoration status.


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Date: 2nd Apr 2019
Time: 01.30AM MYT
ETA: N/A


Service disruption update:

Restoration still in progress.


We will update the news announcement with restoration status.


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Date: 1st Apr 2019
Time: 11.30PM MYT
ETA: N/A


Service disruption update:

Our team will take off the server to work on a restoration and restore it stability.


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Date: 1st Apr 2019
Time: 6.00PM MYT
ETA: N/A


Service disruption update:

OS has been reloaded and our team will fine tune the server configuration then monitor the status.


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Date: 1st Apr 2019
Time: 3:30 PM MYT
ETA: N/A


Service disruption update:

OS reloading is still in progress.


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Date: 1st Apr 2019
Time: 11:55 AM MYT
ETA: N/A


Service disruption update:

The repairing is negative and we will proceed with OS reload.


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Date: 1st Apr 2019
Time: 11:00 AM MYT
ETA: N/A


Service disruption update:

Our team suspect there is an issue on the server OS and we are trying to fix it.


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Date: 1st Apr 2019
Time: 10:00 AM MYT
ETA: N/A

*** Only clients mail services under the following servers will be affected ***


server name : mailsrv1.hostpro2u.com 117.53.152.172

Service disruption detail:
Our monitoring system has detected all services for above servers is not available and support team is checking the issue.

 

We will perform a details check on the server and post another updates once it become available

Service disruption affects:
During the service disruption period, all email services will not be available.

Best Regards,

Support Team
......................................
Technical Support Department.



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